Complaints
At Greenburn, we set ourselves high standards but are the first to admit that mistakes can happen.
If you are unhappy with any aspect of our service please tell us immediately and give us the chance to correct any issues. Should you have a complaint about our service or a member of our team, please provide the following so that we may investigate:
We will:
We will look to resolve your complaint as quickly as possible. If your complaint is likely to take longer, due to the issues raised, we will provide you with regular updates.
If you are unhappy with any aspect of our service please tell us immediately and give us the chance to correct any issues. Should you have a complaint about our service or a member of our team, please provide the following so that we may investigate:
- Your name and an outline of the issue, including the name of the team member you were working with.
We will:
- Confirm in writing that we have received and are dealing with your complaint and provide you a point of contact.
- Make sure your complaint is investigated thoroughly and fairly.
- Send you a letter (by post or email) explaining the outcome of your complaint.
- Resolve any mistakes we have made where possible.
We will look to resolve your complaint as quickly as possible. If your complaint is likely to take longer, due to the issues raised, we will provide you with regular updates.