Many businesses may find that the post-lockdown economic shock has changed their business needs. It may not be viable to re-start the business after lockdown with the same number of staff doing the same jobs as before. Financial constraints may necessitate a re-shaping of your workforce by re-structuring: reducing hours/days of working, introducing shift patterns, job sharing, redeployment and even making some posts redundant.
It may be necessary to ask certain staff to take on more customer facing roles. These could be low risk employees or those who have had confirmed coronavirus and have some natural immunity toward re-infection; bearing in mind that social distancing measures are still in place and rotational teams provide a far more flexible workforce.
To reduce the risk of legal claims, these processes must be handled fairly and within existing legal boundaries - and pro-active communication with your staff to minimise the impact on moral is vital.